Warranty

CUSTOMER CARE

Warranty by INOV8 SALES & MARKETING PTY LTD

INOV8 SALES & MARKETING PTY LTD warrants this Inov8 Sales & Marketing Pty Ltd branded fitness product  against defects in materials and workmanship when used normally in accordance with Inov8 Sales & Marketing Pty Ltd published guidelines.

All our Gel Blaster range carry a 14 day DOA (dead on arrival) warranty for peace of mind.

 

TERMS & CONDITIONS

Inov8 Sales & Marketing Pty Ltd 2 Year Parts and Labour Warranty. If during the Parts and Labour Warranty Period, you submit a claim to Inov8 Sales & Marketing Pty Ltd in respect of a defect in the material or workmanship of the Inov8 Sales & Marketing Pty Ltd Product, Inov8 Sales & Marketing Pty Ltd must at its option: (1) repair the Inov8 Sales & Marketing Pty Ltd Product at no charge, using new or previously used parts that are equivalent to new in performance and reliability; or (2), replace the Inov8 Sales & Marketing Pty Ltd Product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability and is at least functionally equivalent to the product. A replacement Inov8 Sales & Marketing Pty Ltd Product or part provided in accordance with this Parts and Labour Warranty assumes the Parts and Labour Warranty for the original product for the balance of the Parts and Labour Warranty Period in respect of that product.

 

IMPORTANT

To be compliant for the Inov8 Sales & Marketing Pty Ltd warranty period to commence, the consumer must complete the online warranty registration process within 7 days of original purchase date, if unable to complete the warranty process online, the consumer is urged to contact the customer service centre.

The Inov8 Sales & Marketing Pty Ltd Extended Warranty - WHAT'S INCLUDED.

This Extended Warranty includes additional benefits to the rights you may have under the Australian Consumer Law and does not seek to alter or reduce these rights in any way. You will enjoy the peace of mind, certainty and convenience of having the whole repair/replacement process managed for you in respect of certain types of mechanical and electrical faults detailed in the terms of this

Extended Warranty.​

If the Product breaks down as a result of such a fault, we will make sure the Product is fixed or replaced – without you needing to make a claim under the Australian Consumer Law or on the supplier or the manufacturer. Usually, all you need do is call the Customer Care Line and the whole repair/replacement process will be managed for you.

You are paying only for the rights and benefits that are additional to the rights you have under the Australian Consumer Law. Inov8 Sales and Marketing PTY LTD issue this Extended Warranty to you

.

1. Definitions:

Customer Care Line means a call centre service operated by us which is accessible by dialling 0439324760

Extended Warranty (also referred to as The Inov8 Sales & Marketing Pty Ltd Extended Warranty) means the extended warranty applicable to the Product detailed in these;

Extended Warranty Terms and Conditions Extended Warranty Terms and Conditions means these terms and conditions governing The Inov8 Sales & Marketing Pty Ltd Extended Warranty.

Manufacturer’s Warranty means the voluntary warranty for parts and/or labour provided by the manufacturer of the Product.

Mechanical or Electrical Failure means a sudden and unforeseen breakdown of the Product arising from a mechanical or electrical fault excluding any failure arising from wear and tear (excluding a gradual reduction of the operating performance of the Product), but not including those listed in the "What’s excluded" section of these terms and conditions.

Original Purchase Price means the amount paid by you to Inov8 Sales & Marketing Pty Ltd to purchase the product, as recorded on the original purchase receipt and/or tax invoice for your product.

Product means any electrical or battery operated appliance that you purchase from Inov8 Sales & Marketing Pty Ltd as described in the original purchase receipt and/or tax invoice for the product.

Inov8 Sales & Marketing Pty Ltd means the owner of Inov8 Sales & Marketing Pty Ltd from which the Product was purchased and any additional party referred to on your original purchase receipt and/or tax invoice.

we, us, our means the person or persons named as the purchaser on the original purchase receipt and/or tax invoice for your Product and your Extended Warranty

 

2. Eligibility for the Extended Warranty

This Extended Warranty is only available if the Product:

(a) is purchased new (subject to rights of transfer referred to in section 16 under the heading “Transfer”);

(b) is manufactured for use in Australia;

(c) at the time you originally purchase it, includes a Manufacturer’s Warranty valid in Australia; and

(d) is one of the following types of product:

(I) a domestic product, such as a piece of electrical equipment or major appliance, designed, and used by you, for domestic or personal purposes only; or

 

3. Eligibility for the Extended Warranty

This Extended Warranty is valid for the period detailed on your purchase receipt and commences from the day any part of your Manufacturer’s Warranty expires, unless you cancel this Extended Warranty at some earlier point in time.

Inov8 Sales & Marketing Pty Ltd agrees to offer Extended Warranty for either 1, 2, 3 or 4 years beyond the manufacturer’s warranty period to a maximum of 5 years total coverage from the date of purchase of the Product with the exception of  products and/or Products with a purchase price of $250 or below, which can only have either a 1 or 2 year beyond the manufacturer warranty.

 

4. What’s excluded? This Extended Warranty does not cover:

(a) a fault brought to your attention before you purchased the Product; or

(b) faults caused by:

(I) negligence, accidental or deliberate misuse or unauthorized alterations;

(ii) failure to follow the manufacturer’s instructions for usage, installation, operation or maintenance;

(iii) external sources, including electrical interference, power surges and voltage fluctuations;

(iv) infestations of vermin, pests or insects;

(v) acts of God or man-made catastrophes; or

(vi) water damage, rust or corrosion.

 (c) repairs to:

(I) cosmetic items, such as paint or finishing, which do not affect the operation of the Product;

(ii) accessories used in or with the Product unless those accessories are covered under a separate

extended warranty;

 (d) cost of replacement of any item or accessory, either external or internal that is intended to be replaceable

(e) loss, damage or costs incurred as a result of:

(I) damage to or loss of software, data or removable data medium caused by the Mechanical or Electrical Failure of the Product;

(ii) damage from batteries or other consumables, internal or external to the Product;

(iii) using the Product for purposes other than those described in section 2 under the heading “Eligibility for the Extended Warranty”;

(iv) not being able to use the Product following Mechanical or Electrical Failure of the Product, Reimbursement” and section 9 under the heading of “Courier Costs”;

(v) transportation, installation or removal of the Product, or any replacement product supplied by us;

(f) loss, damage or costs incurred where no Mechanical or Electrical Failure is identified;

(g) normal maintenance costs, cleaning, lubrication or external adjustments;

(h) the Product if it is recalled by the manufacturer, importer or a government agency;

(i) any claim against you by any third party including for personal injury or damage to property;

(j) any claim by you for personal injury or damage to property, other than as expressly provided for in this Extended Warranty;

 (iii) screen defects resulting from ‘after image’ or ‘burn in’ ;

(iv) faults where the Product is operating within the normal range of the manufacturer’s performance specifications

(l) labor charges for work outside our repairer’s normal working hours,

Mon - Fri, 9 am to 5 pm local time.

 

5. Repair and Replacement Terms

In the event of a Mechanical or Electrical Failure of the Product covered by the Extended Warranty, at our sole discretion, we will:

a) arrange for our approved repairer to repair the Product; or

b) if we decide the Product is unable to be repaired or uneconomical to do so, replace the Product with a product of the same or similar make and technical specification.

We will repair or replace the Product or relevant parts with the same or equivalent product or parts. If the manufacturer or their agents only offer a refurbished part or product swap facility we may replace the Product with a refurbished product of the same type rather than repairing it. For the purposes of this Warranty Cover the replacement in this instance will be deemed a repair. Refurbished parts may be used to repair the Product.

Where we have elected to replace a product, and a product with equivalent specifications as determined by us is unavailable, we may elect to pay you up to the value of the original Product purchased with a The Inov8 Sales & Marketing Pty Ltd Gift card. No replacement product or gift card will exceed the Original Purchase Price of your Product. The replacement product we supply may have a lower selling price and is not limited to the original manufacturer of Your Product.

Where we have replaced the Product, your Extended Warranty expires, and the faulty Product or parts replaced become our property. You may dispose of the Product if we agree and it is in your possession.

 

6. 'No Lemon' guarantee

If the same part in a Product requires repairing more than two (2) times as a result of Mechanical or Electrical Failure, the Product will be replaced on the third visit at your request, notwithstanding section 5 under the heading “Repair and Replacement Terms”.

7. Courier Costs

If your Product covered by this Extended Warranty requires repair and we request the Product to be sent to our repairer, we will pay for the cost to courier or freight the Product from your home to our approved repairer, and from our approved repairer back to your home.

 

8. In-home repair for Larger Items

For Products which are Larger Items, we will arrange for repairs to be undertaken in your home if those repairs can be carried out effectively and safely (to be determined at our discretion). If repairs are required to be undertaken at an approved repairer’s premises, the cost to transport the Product to those premises are at our cost.

 

9. False or exaggerated claims

We may refuse to action a claim under your Extended Warranty, or reduce the benefits available to you in respect of the claim, if, in our reasonable opinion, you make any misrepresentation or commit any fraudulent or dishonest act or omission in connection with the claim.

 

10. This Extended Warranty is not a performance guarantee or insurance

This Extended Warranty is not a guarantee of performance or an insurance policy nor is Inov8 Sales & Marketing Pty Ltd the insurer. It is an extended warranty subject to these terms and conditions as agreed between you and us.

11. How to make Extended Warranty claims

Please call our Customer Care Line:.

(a) to make an Extended Warranty claim; or

(b) if you have any questions about your Extended Warranty.

12. Transfer

This Extended Warranty is for the benefit of you and anyone else we have agreed with you. No benefits will be given to anyone else unless it is transferred by contacting us. You can transfer your Extended Warranty to a new owner of the Product at no cost to you, however a small administration charge may apply. To organise the transfer please call the Customer Care Line.

 

13. Cancellation of this Extended Warranty

You may cancel your Extended Warranty at any time by returning in person to the original Inov8 Sales & Marketing Pty Ltd Outlet. If you cancel your Extended Warranty:

 (A) after the start date, there will be no refund of the fee you have paid for the Extended Warranty.

We have the right to cancel your Extended Warranty if you commit a material breach of these Extended Warranty Terms and Conditions, you have given any false information to us when submitting a claim or otherwise or for any other reason allowable by law. We will provide you with reasonable notice of the cancellation

 

14. Law and Jurisdiction

This Extended Warranty is subject to the laws of the State of Queensland.

 

Contact Us

Enjoy peace of mind with The Inov8 Sales & Marketing Pty Ltd Extended Warranty - For queries, questions or claims call

0439 324 760

8.30am to 5.30pm ADST

Monday-Friday