Warranty
Returns
We offer a 14 day Dead On Arrival (DOA) Warranty on all Gel Blasters.
To be eligible for a return, it must fall within the Guideline of Department of Fair Trading Queensland, which can be viewed in it entirety at https://www.qld.gov.au/law/your-rights/consumer-rights-complaints-and-scams/buying-products-and-services/guarantees-warranties-refunds/when-you-can-get-a-refund
Please Note Change of Mind DOSN'T constitute a refund/exchange
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@inov8sales.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@zenchi.com.au and send your item to: Po Box 706, Mermaid Beach.Qld.4218
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Po Box 706, Mermaid Beach, QLD.4218
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Frequently Asked Questions
In QLD gel blasters are legal without needing a license or permit. In all other states the laws vary, for example in NSW and WA gel blasters are prohibited, whereas in VIC realistic looking blasters require a license AND a permit, but blasters that have the appearance of an obvious toy are legal without licensing or permits. PLEASE CHECK THE LAWS IN YOUR STATE OR TERRITORY.
Some do, some don't. Gel Blasters come in a wide range of styles and performance levels. Starting at plastic novelty blasters for kids, all the way up to high performance competition products. FPS (feet per second) is the term used regarding the power of a Gel Blaster. 100FPS is low, 200FPS is medium, 300FPS is high and 400FPS is extreme.
Anywhere from 5 to 50 meters, depending on the quality and FPS of the blaster.
Most blasters are very accurate up to 10-15 Meters.
This could be caused by a number of issues. The most common issue is Gel Balls that are too big, too small or too soft. This can cause JAMMING / FEEDING issues in your magazine or barrel. The EASIEST fix for this is to grow the Gels for longer or shorter periods of time.
Some blasters work better with smaller gels, some with bigger gels. More powerful blasters require Ultra Hard gels to work correctly, as softer gels will break when the blaster is fired.
Gels that are too big may feed through the magazine fine but can get stuck in the barrel causing a blockage. To clear the blockage remove the magazine and push a thin stick down the barrel to push any jammed Gels out. To avoid this problem soak the gels in water for LESS TIME to make them smaller.
Most Gel Balls need to be soaked for approximately 4 hours, however 2.5 hours works better for some Gel Blasters, particularly when using higher powered models.
With PISTOLS Gas Powered products have better performance/quality.
With AUTOMATIC RIFLES you can get high quality products in both gas and battery operated.
With SNIPER RIFLES the best quality/performance comes from Gas Powered or Spring Powered products.
With SHOTGUNS Gas Powered products are the best.
Spring Powered Blasters do not require batteries or gas. They are the simplest form of gel blasters that require a bolt/slide action to be performed for each shot. These are generally cheaper blasters for kids but there are some standout products available.
Battery Powered Blasters use either a 7v or 11v battery to power a motor, gearbox and pump. These come in many forms from cheap toys for kids to full metal replicas with very high POWER and PERFORMANCE.
Gas Powered Blasters provide the closest experience possible to a real firearm. Made from metal/wood to simulate the feeling of a real firearm, many are hard to distinguish from the real thing. They are powered by GREEN GAS so have no electrical parts and no gears.
Which type of blaster you buy depends on your budget, the style of blaster you are after, and the level of performance you want from it.
Until the light on the charger turns off or changes colour. Generally speaking an hour will charge most batteries to full or nearly full.
It is best to keep your battery around 40-60% charged. Leaving your battery fully charged or fully depleted for extended periods reduces the LIFE and PERFORMANCE.
For BATTERY POWERED Blasters there is a small door/hatch on the MAGAZINE. Open the door/hatch and fill the magazine up by pouring the Gels in using a Speed Loader/Bottle.
For GAS POWERED Blasters, remove the magazine and hold it upside down. Gently seat the nozzle of the gas canister in the small brass valve and depress for approx 10 seconds.
Next, with the mag upright, open the small door/hatch and fill with Gels using a Speed Loader/Bottle.
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